Keep in mind that Amazon Connect is not going to let you send SMS / text messages from the same phone number that you purchased…
You are going to need answering machine detection when you do a lot of outbound calls. Here are a few tips.
Autodial customers using Amazon Connect. Save time, efforts in making all necessary outbound calls. Simple steps to follow.
Here’s how you can auto dial customer phones and still allow a “push 1 to talk to agent” option. Win win and very simple to do.