Simple steps to allow dial by employee extension in amazon connect. Plus, setting up transcribed voicemails using Amazon Connect.
Guide on how to choose between phone extensions vs direct inward dial numbers when you start using Amazon Connect Contact Center
Follow these steps to reduce the incoming SPAM calls to your contact center software. Yes, you are going to get SPAM calls for sure.
Take these few steps to set up your call center outbound caller IDs. Make sure you monitor caller ID reputation as well. Very important.