Identify the people that will lead your centralized call center initiative This is a disruptive and transformative change in your small business or your medical…
Tag: callcenter
Gather KPIs before you get started with your centralized call center
Before you get started on this initiative (or any digital transformation initiative), you want to document the business as it is today. For my clients,…
Centralized call centers – a necessity
At some point in time, call centers used to be a luxury afforded only to larger hospitals. These days – it is a necessity. It’s…
Patients acting as consumers – centralized callcenters to the rescue
If you think your patients are waiting around patiently to make an appointment with you – trust me.. you’re going to be selling your medical…