Tag: callcenter

When a patient calls in, you can also deduce the intent of the patient’s call. Here’s how to predict caller intent and increase call center productivity.

Provide a visual IVR to help reduce telephony costs. Voice only IVRs are OK to do, but are error prone and harder for callers to “go back and make changes to their inputs”

Here’s how you can reduce customer service costs with self service IVR. It doesn’t save you on telephony costs (cheaper) but saves you a LOT more on human (agents) costs.

Here’s how you can move callers from voice to chat and save on telephony costs. Chat also allows you to help more callers simultaneously.