In my opinion, you should start with the inbound call center as you see the biggest bang for the buck. The practice locations become quieter,…
Tag: callcenter
Callcenter recordings, scripts, escalation
Call recordings – for supervision and training Most call center software have the ability to record all calls. Some of them face challenges because of…
Callcenter training and right staffing
Determine the right staffing for your call center For this, you really do need to understand and implement the call center industry standard – Erlang…
HIPAA security and SOC2 compliance of your call center
One of the primary items in getting your call center to be SOC 2 compliant is the integration between your patient relationship management software /…