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Ronnie Guha

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Tag: callcenter

Steps to set up an inbound call center

In my opinion, you should start with the inbound call center as you see the biggest bang for the buck. The practice locations become quieter,…

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Categorized as OperationsTagged callcenter

Callcenter recordings, scripts, escalation

Call recordings – for supervision and training Most call center software have the ability to record all calls. Some of them face challenges because of…

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Categorized as OperationsTagged callcenter

Callcenter training and right staffing

Determine the right staffing for your call center For this, you really do need to understand and implement the call center industry standard – Erlang…

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Categorized as OperationsTagged callcenter

HIPAA security and SOC2 compliance of your call center

One of the primary items in getting your call center to be SOC 2 compliant is the integration between your patient relationship management software /…

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Categorized as OperationsTagged callcenter

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