Tag: callcenter

Amazon QuickSight is a powerful application for real time business intelligence. What’s more? It charges you for usage ONLY. In this case, let’s go back…

Hospital call centers have various (real time and historical) reporting needs that are very helpful for call center managers. Let’s look into creating real time call center analytics / reports using various AWS capabilities.

Here’s how you can do patient intake in Amazon Connect and reduce your patient wait times (get better reviews)

Helping customers via whatsapp and your call center software. Here’s how you do it with Amazon Connect voice and Amazon Connect chat.