This can be plotted for a maximum of 1 year at a time (choosing custom timeframe) and can be compared against the same time length…
Tag: callcenter
Callcenter Wallboard
Call center managers need to be able to add any of these small widgets to their dashboard so they can pick and choose what they…
Call center reporting made easy
Amazon QuickSight is a powerful application for real time business intelligence. What’s more? It charges you for usage ONLY. In this case, let’s go back…
Real Time Call Center Reporting
Hospital call centers have various (real time and historical) reporting needs that are very helpful for call center managers. Let’s look into creating real time call center analytics / reports using various AWS capabilities.