Conducting patient satisfaction surveys can truly serve as a diagnostic tool for your practice and can help identify opportunities for improvement

Whatever tool you use, the most important thing is to give the patient a confirmed appointment ASAP. Otherwise, the patient is simply going to move on to the next practice.

Questionnaire for patient experience design – a few things I believe are important to think through first.

If you understand the various steps in a patient’s engagement journey, you will know how to design patient experience around it (and thereby lower your paid advertising costs as well).