Now that you see the contribution of front end revenue cycle teams (or the lack thereof), it would be good to understand that the revenue cycle teams are (and should be) broken into two sections.
The front-end part of the revenue cycle manages the patient-facing aspects. This department should have its own policies (some of what we described above) and should have their own staff. They handle everything “before” the visit.
The back-end part of the revenue cycle manages everything “after” the visit. This team handles claims management and reimbursement. This team should have its own protocols, policies, checks and balances as well.
Both teams should be communicating between each other and should be contributing to the overall goal of maximizing revenues.