Whatever tool you use, the most important thing is to give the patient a confirmed appointment ASAP. Otherwise, the patient is simply going to move on to the next practice.
Questionnaire for patient experience design – a few things I believe are important to think through first.
If you understand the various steps in a patient’s engagement journey, you will know how to design patient experience around it (and thereby lower your paid advertising costs as well).
Showcase & democratize your knowledge to folks that could be your future patients. This helps you with patient acquisition and lowers marketing costs.