How to get more patients from reappointing no-show patients

My recommendation is that you define a campaign with patients that did not show up in the last 2 months (max) – No more than that.

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I have noticed that if you call a patient back within 1 week of missing their appointment, they almost always agree to being reappointed.

My recommendation is that you define a campaign with patients that did not show up in the last 2 months (max) – No more than that.

I discovered that after the 2-month period, patients tend to forget that they ever made an appointment with your provider (put them in a recalls campaign instead)

Do the following in your EMR data.

  1. Pull a CSV report of all patients where the Last encounter date is less than 6 months before today. The patients with encounter dates > 6 months are already included in your reactivation campaign above
  2. Note the rows of data where the last appointment date is the same as the last encounter date. Remove these patients.
  3. Note the rows where the last encounter date is BEFORE the last appointment date(e.g last encounter was 2 months ago and last appt date where this patient was a no-show was 2 days ago). 
  4. Run a formula in spreadsheets (microsoft or google) and filter out the patients that have a “Next appointment date” in the future. These patients will be part of another campaign – appointment reminders.
  5. Follow the process you have defined above and hand data over to your agents
  6. Report on your data daily to measure efficiencies, efficacy of the campaign
  7. Keep in mind that you will have to run this kind of an export / report every week (or every day) and add more patients that have fallen out of care. You can very easily schedule a report every day to get fresh data from your EMR.