Learn from Davita, Sloan Kettering. They didn’t get to where they are by serving everyone and everything in their specialties.
Patient Relationship Management is going to become increasingly necessary as patients demand better service. Start small, learn how.
Despite the intimacy of the patient-provider relationship, patients do switch providers, and their propensity to do so is underestimated by providers.
Conducting patient satisfaction surveys can truly serve as a diagnostic tool for your practice and can help identify opportunities for improvement