Basically, this breaks down into a few campaigns – mailing postcards, voicemail drops, sending SMS and a voice call from agents for the last mile.
Here are some callcenter / frontdesk calling scripts that worked well for me to increase patient visit volumes. Use them, customize them.
Here’s how you handle quality measures requirements (HEDIS) and at the same time, increase visit volumes
Combine this with your appointment reminder campaigns. Whether you do it with people or technology, it’s your choice.